Current Student Maintenance - Correspondence bar

Use the Correspondence bar to view:

  • emails and SMS messages sent to the student
  • documents relating to the student imported into DocMan.


 Opening the Correspondence bar

To open the Correspondence bar:

  1. Select Students > Student Maintenance from the SynWeb main menu.
    The Set Current Search Criteria window is displayed.
  2. Search for the student. See Searching for students.
    The first student's record is displayed on the Current Student Maintenance window. One bar is expanded depending on your last session or earlier selection.
  3. Scroll down to the Correspondence bar, if required.
  4. Click the Correspondence bar.

    : You can click anywhere on the bar to open it.

    The Correspondence bar is expanded.

Current Student Maintenance - Correspondence bar key fields and buttons

Filter area fields




Filter the correspondence grid by the type of correspondence. For example, email or SMS. Cleared correspondence types are not displayed.

Date From

View correspondence sent or imported on or after this date.


View correspondence that includes these words in the subject line.


View correspondence created by the specified Synergetic module. For example, debtor statements generated by the debtor module.

Date To

View correspondence sent or imported on or before this date.


View correspondence of the specified classification.


View correspondence that includes these words in the content.


Select to display:

  • Mine - correspondence you have sent to the community member
  • Mine All - all correspondence you have sent
  • Normal - all correspondence sent to this community member.

Include lives with

Include correspondence sent to people the community member lives with.

Grid area fields




Date the correspondence was added.


Name of the community member who received the correspondence.


Name of the community member who sent the correspondence.


Module the correspondence originated from. For example:

  • SYS, for emails and SMS messages sent from Synergetic.
  • EXTERNAL for emails imported from Microsoft Outlook.


Classification of the document if the record is from DocMan. See luDocumentClassification lookup table in the System maintenance manual.


If the document is:

  • an email, this is the subject line of the correspondence
  • a document from DocMan, this is the document description.


Number of attachments an email correspondence has.


Type of the correspondence. For example, email, document, SMS.




Refresh the grid if you have changed the filter field selections.

Reset the default filter field selections.

Common fields



Search Filter

The Search Filter field is located at the top of the Student Selector. This field can be used to filter students by any of the information displayed in the Student Selector.
For example to filter students by name simply type either the student's:

  • last name
  • first name
  • last name then first name separated by a comma.
    To filter students by year level simply type the student's year level in the Search Filter field.

Common buttons



Create a new student. See Creating new students.

Delete the selected student. See Deleting a current student.

Display the Current Student Maintenance Search Criteria window.
You can update the search criteria and search for new students. See Searching for students.

Customise how the bars are displayed. See Customising navigation bars in the Introduction manual.

Create a new task relating to the current student. See Managing tasks in the Introduction manual.

Click to refresh information for the selected student.