Removing a debtor from a statement run

Use the Prior Statements sub-tab if you want to remove an individual debtor from a statement run. See the Prior Statements sub-tab of the Debtor Maintenance - Statements tab.

Note: You should only delete statements that the debtor has not received.

1. Select the incorrect statement.
2. Click .
   A confirmation window is displayed. 
   
3. Type DELETE to confirm the deletion.
4. Click .
   All of the charges and receipts that appear on that statement have their statement number set to zero. The charges will appear on the next statement produced. 
   Note: Synergetic does not keep any record when debtors are deleted from a statement run. If your organisation requires an audit trail, issue the statement, then issue corrections on a new statement.