Patcher updated on 29 August 2022 with 08 August 2022 Version
Page now also includes a Crystal Report fix to download and apply
Page now also includes a separate fix for Event Update
As STP 2 has rolled out some issues have been raised and fixed.
A patcher containing these fixes is now available.
We are continuing to update this patch as new issues are found so please check back here for new updates periodically. Also watch Discourse as we are advising of new updates there.
Please note that as at 25 August 2022 Version 70.18 with the below fixes incorporated is available.
If you are successfully running STP 2 there is no urgency to upgrade outside of your normal upgrade schedule, if however, you want to book an upgrade to Version 70.18 please fill out the requested form here.
Overview of changes included
This patcher repairs these issues:
When exporting historical data for paid leave records use the default paid leave type if a paid leave type has not been provided
Prevent ability to circumvent the missing paid leave type validation
For staff with an invalid pay group, display the Invalid Tax Scale validation
When creating a special pay without selecting any employees, no employees should be added.
Salary Sacrifice Superannuation should migrate with reporting category "Salary Sacrifice - Super and RESC"
Payer Total PAYGW Amount' should include 'Payee Total ETP PAYGW Amount (June 29 update)
An employee with RFB but no other reportable income is not being picked up in the 'Bulk Set Final Event Indicator' process
Speed improvement when generating an STP update
Lump Sum Payment type A combined with Lump Sum Payment Type AR or AT causes validation error
Error in Update Event generation for previous year when the previous year is STP1 and the system is now configured as STP2.
Incorrect validation for Death Benefit tax scale fixed (Validation - CMN.ATO.PAYEVNTEMP.000292)
Separate fix for Final Event Update - 'Query timeout expired' error
There is also a known issue with the Update Event generation freezing ("Query timeout expired" message):
If you are encountering this issue when attempting to generate the Update Event, please follow the additional steps below to install and use an updated version of the STP Maintenance program that allows the Update Event generation to proceed.
Download the zip file to your system from the link below:
Open the zip file and extract the included exe file and place this in the location the main Synergetic application is hosted on your network (the location of Synmain.exe as shown in Synergetic Help - About)
Ensure you have completed setting the Final Event Indicator flag on all relevant Employees. Note: Do not try to initiate the Update Event from the button on the Bulk Set Final Event screen as the override program is not triggered via this method.
Run Synergetic as normal, and select the STP Maintenance menu item
Synergetic will then detect the presence of the override version of STP Maintenance and ask if you wish to run this - say yes to continue. The override version of the program will then start and take you to the normal STP Maintenance program.
Use the 'Generate New Update Event' button on the bottom of this screen, to proceed with creating the Update Event and send through the Final Event details to the ATO
Please note that while the override program does resolve the timeout event, the process can still take some time to finish collecting the employee details necessary for the Update Event (may take several minutes or longer). The database patch that is also on this page includes some speed optimisations and we strongly recommend that you apply this patch as well as using the override program, to help address this aspect.