2024-07 - Application Portal - New Account and Reset Password links not working

Owned by Chris Savage
Last updated: Jul 15, 2024 by Brooke Noble
2 min read

Issue

In Synergetic Version 71.24, there is a defect in the CoreAPI component (version 71.24.18518) which causes an incorrect link to be emailed to Application Portal users when they activate their account or reset their password.

Fix

A critical hotfix has been created to patch the defect in CoreAPI. There is no downtime needed to apply this fix. This fix will also be included in any upgrades to version 71.24 which take place from 15/07/2024 and in 71.25 which will be released imminently.

The hotfix can be applied as follows:

  1. Copy the patch file from to your web server, unzip the file and execute the extracted file. This will install the updated CoreAPI package to fix the issue.

  2. At the end of the update process, it will show the Update Config File window. Click the Close button to complete the update process. Please DO NOT click Create File or Update File.

If you require any assistance, or have any further questions regarding this issue, please contact Support and reference PRB-00004005.

Verification

Successful application of the hotfix can be verified by checking the file details of Synergetic.API.WebAPI.dll in your CoreAPI’s bin folder. The details should be as follows:

image-20240714-105336.png

Troubleshooting

During the update, if you encounter an error about a log file being used by another process, you can simply click on Ignore.