Adding new relationships

Note: When you create a relationship, Synergetic also creates the reverse relationship. For example, if you create a father-son relationship, a son-father relationship is also created at the same time. Reverse relationships are automatically deleted when the relationship is deleted.

To add new relations from the Relations bar:

  1. Open the Relations bar. See Community Maintenance - Relations bar.
  2. Click .
    The Create New Relation - Name window is displayed.
  3. Enter details of the person or company to find.
  4. Click .
    The following windows are displayed after the Name Details window, depending on the selections made:
    • Home address details. See Home Address window.
    • Company address details. See Company Address window.
    • Community member's phone and occupation details. See Phone/Occupation window.
  5. Select the person to record a relationship from the Possible Name Match Found window.

    You can select Non Community Relation to enter a relation who is not in the database. However, you are limited in what you can do with the relation.

    The Create New Relationship - Select Relationship window is displayed.

    Note: You can define the relationship between male, female, and other gendered community members using the RevRelationshipMale, RevRelationshipFemale, and RevRelationshipOther fields of the luRelationship lookup table. See luRelationship lookup table in the Synergetic System Maintenance manual.

  6. Select the relationship.
  7. Click.
    The relationship is added to the grid area.

    Note: The reverse relationship is also created in Synergetic.

    Depending on your organisation's preferences and the type of relationship, the Use Email or Use SMS flags may be automatically set to Default. For example, relationships of Mother may be configured to be Default. Check the grid area Relations tab to override any inappropriate email or SMS settings for both members of the relationship.