Disabling Synergetic persistent connections

Owned by Ian MacRae
Last updated: Oct 10, 2023 by David Rogers

Purpose

There is only one client service that maintains a persistent connection to Education Horizons network services. Previously Octopus Deploy was utilised for upgrade automation, however this has now been deprecated.

  • ScreenConnect

The scripts provided allow a customer to control the connections, starting and stopping the service when they are not required.

The service allows Support staff to rapidly respond to issues and result in faster resolution. We recognise that customers require a level of control over the state of these connections and provide scripts allow customers to start and stop the service.

Please note that a disabled service may impact resolution of issues.

The scripts offered are:

  • PowerShell script to stop the Screen Connect service
  • Batch file that runs the PowerShell script to stop the service
  • PowerShell script to start the Screen Connect service
  • Batch file that runs the PowerShell scrip to start the service

Please contact Support to obtain the connection control scripts.

Prerequisites

  • PowerShell version 5 or higher
  • Ability to run PowerShell as a user with administration privileges on the server
  • Optional: Remote PowerShell enabled on servers if you want to run the scripts from a workstation as opposed to directly on the server

Usage

The services may be started and stopped using PowerShell, or by running the batch file.

PowerShell scripts

To run the script directly from PowerShell:

  1. Open PowerShell as administrator
  2. Navigate to the script location
  3. Stop the services by running:
    1. .\Stop-SynergeticConnections.ps1 
    2. OR .\Stop-SynergeticConnections.ps1 -ServerName ‘Synergetic Server’  to nominate a specific server
  4. Start the services by running:
    1. .\Start-SynergeticConnections.ps1 
    2. OR .\Start-SynergeticConnections.ps1 -ServerName ‘Synergetic Server’  to nominate a specific server

Batch files

The batch files require minor editing to make them work

  1. Edit the batch file
  2. On the second last line edit the server name parameter to be the name of the synergetic

3. Save the changes

To run the batch file, double click it.  You will be prompted to run as Administrator and enter credentials if required.