2-Factor authentication

Owned by James Overell
Last updated: May 21, 2019
2 min read

Available from v69.16

  • 2-Factor authentication is only available for SynWeb
  • This is an opt-in approach only

Enable 2-Factor Authentication

  1. Edit the Synergetic.XML file

    1. Change the value from false to true, ie.

      <TOTPEnabledFlag>true</TOTPEnabledflag>

  2. Recycle the website application pool in IIS

Configure and Use 2-Factor Authentication

  1. The following should then be observed on login once enabled
    The tool tip says "If you have 2FA enabled - open Google Authenticator from your mobile phone and enter the 6-digit number here. If you don't have 2FA enabled, leave this box blank"

  2. Users will need to configure this on an individual basis if they wish to use it (System > Edit Preferences)
    1. use Google authenticator Phone app to capture the QR Code and Verify the PIN
    2. This requires Google Authenticator (or your preferred authentication app)- you can use the Google Authenticator app to receive codes even if you don’t have an Internet connection or mobile service.
  3. You will need to reference your authenticator app to enter a one time password, so identify the one-time password and enter this in to the login screen