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Maintaining donors and prospects

Maintaining donors and prospects

You use the Development Maintenance function in Synergetic to view and maintain all of the information required to track donors and prospective donors (prospects).

How to:

What you can do:

What you can do…

See…

View contact information for the primary person or their spouse.

Development Maintenance - Personal tab

View and maintain the constituencies that the primary contact and their spouse are members of.

Development Maintenance - Constituencies tab

View and maintain the:

  • relationships of the primary contact and their spouse
  • constituencies that the relations belong to.

Development Maintenance - Relationships tab

View the final-year schooling details if either of the primary contact or their spouse is a past student.

Development Maintenance - Past Students tab

You can:

  • view the pledges and donations received from the primary contact and/or their spouse
  • view outstanding pledges for the primary contact and/or their spouse
  • maintain the foundation basis and name.

Development Maintenance - Giving Summary tab

You can:

  • add donations received from the:
  • primary contact
  • spouse
  • primary contact and their spouse jointly
  • primary contact and another community member jointly.
  • maintain details of donations.

Development Maintenance - Giving Detail tab

You can:

  • add pledges made by the:
  • primary contact
  • spouse
  • primary contact and their spouse jointly
  • primary contact and another community member jointly.
  • maintain details of pledges.

Development Maintenance - Pledges tab

Maintain items of significance that are donated to your organisation and archived.

Development Maintenance - Archives tab

Track prospective donors against various appeals.

Development Maintenance - Prospect Tracking tab

Maintain:

  • communications with donors and prospects that have yet to be sent
  • notification methods for the donor or prospect.
    Also see Maintaining communications.

Development Maintenance - Current Comms tab

Maintain communications that have been sent to donors and prospects. Also see Maintaining communications.

Development Maintenance - Comms tab

Maintain events that the donor or prospect is attending.
Also, see Events Maintenance - Current Attendees tab to maintain the group of people attending the event.

Development Maintenance - Current Events tab

View events that the donor or prospect has attended in the past.
Also, see Events Maintenance - Past Attendees tab to maintain the group of people that attended the event in the past.

Development Maintenance - Events tab

Maintain:

  • occupation details of the primary contact and their spouse
  • contact details during working hours
  • education and qualification details of the primary contact and their spouse.

Development Maintenance - Occupation/Education tab

Maintain:

  • general notes about the primary contact or their spouse, for viewing by staff involved with development activities
  • biographical notes about their achievements and involvement with your organisation.

Development Maintenance - Notes/Bio tab

Maintain confidential notes about the primary contact or their spouse, accessible only by a restricted group at your organisation.

Development Maintenance - Confidential tab

You can:

  • view the most recent photo of the donor or prospect
  • review the details of when the photo was updated
  • flag what permissions have been received to utilise the photo in your organisation's external communications.

Development Maintenance - Photo tab

Maintain documents, pictures and spreadsheets relating to the donor.

Development Maintenance - DocMan tab

Define your own tabs or programs within Synergetic.

Development Maintenance - User Forms tab

View and maintain:

  • documents uploaded to the community member's DocMan tab
  • correspondence sent to the community member
  • emails included from Microsoft Outlook.

Development Maintenance - Correspondence tab