Problems with purchases

There are a number of possible problems that can occur when purchasing.



You are receiving a partial order.


Items cannot be supplied because they are on back order.

You need to cancel an order.

Too many items were supplied.




You need to swap goods that were faulty or wrongly supplied.

The supplier charged too much and you need to request a credit note from them.

You need to make changes to the order once it is completed.

Note: For an overview of the standard purchasing process, see Purchase order process.