Testing other payments

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Last updated: Oct 05, 2021 by Richard Kennedy (Unlicensed)
2 min read

You can process the following test payments on the Community Portal to determine whether NAB Transact is configured correctly:

  • debtor account payments
  • G/L payments
  • donation payments
  • event payments.

Note: You will be unable to make any payments, view any events or enter credit card details when NAB Transact is set up incorrectly. See Setting up NAB Transact as an online payment merchant.

To test other payments:

  1. Open an internet browser.
  2. Log into the Community Portal.
  3. Click the Payments tab. You can process:

    • debtor account payments
    • G/L payments
    • donation payments
    • event payments. See below.

    Note:     You can enable the Payments tab using the Main Menu Configuration Tool window. See Enabling online payment tabs on the Community Portal.

  4. Click the name of the event. For example, Fundraiser Gala.
    The Events tab is displayed.
  5. Click .
    The ticket window is displayed.
  6. Select tickets to purchase using the  and  buttons.
  7. Click.
    The Select How You Would Like to Pay window is displayed.
  8. Select the New Card radio button.
    The Credit Card area is displayed.
  9. Select a credit card from the Card Type field.
  10. Type a test credit card number into Credit Card Number field.

    • Visa: 4111 1111 1111 1111
    • Mastercard: 5555 5555 5555 4444
    • American Express: 3434 3434 343 434.

  11. Click .
    One of the following will occur:

    • NAB Transact     has successfully processed payment, but Synergetic is not configured correctly.

    The Receipting error message is displayed. See ReceiptingErrorMessage configuration setting.

    You can:

    • Review the Online Receipts List report to display details of the payment. See Viewing the Online Receipts List report.
    • Contact Synergetic Support to resolve the issue.
    • Payment is successfully processed in NAB Transact and Synergetic.

    The Payment Receipt page is displayed.

    Note: You may see the following error. 

    When you are This indicates that amount of time allocated for the user to purchase tickets has been set too low. See the Events_TicketsReserveMinutes configuration setting in the Community Portal manual.