Configuring your Connected Stripe account to enable automatic email receipts
- Brooke Noble
Enable sending receipts
Log in to your stripe account.
Select Settings in the top right corner of your Dashboard.
Select Business Settings.
Select Customer emails.
In the Payments section toggle Successful payments.
Important: If you enable this feature, receipts for successful Stripe payments will be emailed for all transactions, such as Community Portal, Event Booking, and Application portal payments. The receipt will be emailed only for successful transactions. If payment fails, there will be no receipt emailed.
Customise Stripe receipts
You can customise Stripe receipts to include:
Icon
Logo
Brand colour
Accent colour
Customer Support details
The Customer support details and business name can be viewed/updated in Public Details.
Customise email
Log in to your stripe account.
Select Settings in the top right corner of your Dashboard.
Select Business Settings.
Select Branding and Email Receipts.
The customer support details are not going to be populated in the email preview. To verify the email is as expected, you can send the test receipt to your email address by clicking Send test receipt in the Email receipts tab.
Check your Public Details
Log in to your stripe account.
Select Settings in the top right corner of your Dashboard.
Select Business Settings.
Select Public details. The following fields might be used on your receipts
Business name
Customer support phone number – if populated and the Show phone number on receipts and invoices option is toggled
Customer support address
Customer support email
Customer support URL
Step-by-step video guide: