Processing customer returns

To process a customer return:

1. Follow exactly the same process up to step 3 for a regular sale. See Processing a regular sale.
2. On the Sales Entry window, select Sale is a Return of Goods.
   
3. Add the item being returned.
   The sale quantity for the item defaults to -1.
4. Repeat step 3 for each item being returned.
5. Click .
   The Select Payment Method window is displayed.
6. Select the payment method by which the refund is being returned to the customer. See Selecting payment methods.