Processing customer returns
To process a customer return:
- Follow exactly the same process up to step 3 for a regular sale. See Processing a regular sale.
- On the Sales Entry window, select Sale is a Return of Goods.
- Add the item being returned.
The sale quantity for the item defaults to -1. - Repeat step 3 for each item being returned.
- Click
The Select Payment Method window is displayed. . - Select the payment method by which the refund is being returned to the customer. See Selecting payment methods.