Configure Synergetic with a third-party email Provider

Owned by Ash Chavan
Last updated: Sept 12, 2024
2 min read

Synergetic can successfully be configured with Third-Party E-Mail Provider (ie. Office 365, Gmail, SendGrid, PostMarkApp) for sending emails.
This is recommended if there are handful of users sending emails.

These providers can be integrated to send emails from SynMain App, SynWeb, Community Portal and SMS.

 

Previous integration may have used a local SMTP mail relay. (List pros and cons, and link to internal page)

How is using a Third-party email Provider better than On-Prem SMTP?

  • Enhanced Security - Third-party providers invest heavily in security measures, including encryption, spam filtering, and malware protection.

  • Reliability and Uptime - Providers like O365 and Gmail offer high availability and uptime guarantees, often with service level agreements (SLAs) that ensure your email service is always available.

  • Cost Efficiency - Using third-party email services can be more cost-effective than maintaining a local SMTP server, which requires hardware, software, and ongoing maintenance.

  • Automatic Updates and Maintenance - Providers handle all updates and maintenance, ensuring you always have the latest features and security patches without the need for manual intervention.

  • Integrated Collaboration Tools - O365 and Gmail come with integrated productivity and collaboration tools, such as Microsoft Teams, Google Drive, and Google Docs, which can enhance team collaboration and productivity.

Requirements

Third-party email provider requires encryption and authentication for all email and requires creating a 'proxy' user to send email on behalf of all users.

  1. Login into your Office 365 administration console and create a new user (to use as a proxy). Example - SynEmail@schooldomain.edu.au

  2. This Account needs to have a O365/others Mailbox and needs to be granted 'Send As' permission for users who would be emailing from Synergetic.

  3. Specific port (587), open for communication between the servers and third-party email provider.

 

The following information is used:

Key Name

Key Value

Key Name

Key Value

Mail Server Name

smtp.office365.com

Mail Server Port

587 (Or any port configured by the School)

TLS/SSL Support

If Available - 1.2 Default

Authentication

Proxy

Proxy Username

<username for new proxy user>

Proxy Password

<password for new proxy user>

The settings window would look similar to the one below.

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Please raise a Synergetic Case if you wish to configure one of these third-party email providers

Synergetic Systems' Specialist would then make relevant changes on the config file and test