Problems with purchases

There are a number of possible problems that can occur when purchasing.

Problem	See…
You are receiving a partial order.	Receiving goods against a purchase order.
Items cannot be supplied because they are on back order.	Receiving goods against a purchase order.
You need to cancel an order.	Cancelling orders.
Too many items were supplied.	Credit notes, oversupplied items and swapping items.
You need to swap goods that were faulty or wrongly supplied.
The supplier charged too much and you need to request a credit note from them.
You need to make changes to the order once it is completed.	Making changes to a completed order.

Note: For an overview of the standard purchasing process, see Purchase order process.

See also