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You can customise how Community Portal handles emails to suit your organisation's needs.

How to:

  • Customise emails sent to the Community Portal administrator when users update their contact details. See Administrator notification of updated contact details
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    (on page ).
  • Customise emails sent to users when they update their contact details. See User notification of updated contact details
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    (on page ).
  • Customise emails sent to users when users forget their passwords. See Forgotten password emails
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    (on page ).
  • EnableSMTP email settings. See Enabling SMTP email settings on the Community Portal (on page ).

What you can do

What you can do...

See...

Maintain the email address to which changes made on the MyAccount page are sent.

ContactDetails:ToAddress configuration setting (on page )

Define the subject text for emails sent to parents and users requesting updated email details.

Email:SubjectText configuration setting (portal)

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(on page )

Define how to deal with cases where the portal does not have a user's email address.

NoEmailBodyText configuration setting

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(on page )
NoEmailMessage configuration setting
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(on page )

Define the subject text of the email sent to the nominated address when a new online transaction has been made.

NotificationOnlinePayment:SubjectText configuration setting

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(on page )

Customise the message automatically included in emails sent from the portal.

PortalMailMessage configuration setting

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(on page )
PortalMailMessage:ServerSendMail configuration setting
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(on page )

Maintain how the portal interacts with your email server.

RequireAuthentication configuration setting

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(on page )

Determine whether emails notifying of MyAccount page changes are sent to multiple addresses.

SendEmailToAllConfigKey5 configuration setting

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(on page )

Define the name of the SMTP server.

SMTP:ServerName configuration setting

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(on page )

View the password of the SMTP server.

SMTP:ServerPassword configuration setting

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(on page )

Define the server port of the SMTP server.

SMTP:ServerPort configuration setting

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(on page )

Determine whether the SMTP server uses TLS (transport layer security).

SMTP:ServerTLSMode configuration setting

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(on page )

Define the username of the SMTP server.

SMTP:ServerUserName configuration setting

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(on page )

Customise how users can email staff members.

StaffEmailMode configuration setting

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(on page )