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- Open an internet browser.
- Log into the Community Portal.
- Click the Payments tab. You can process:
• debtor account payments
• G/L payments
• donation payments
• event payments. See below.
Note: You can enable the Payments tab using the Main Menu Configuration Tool window. See Enabling online payment tabs on the Community Portal. - Click the name of the event. For example, Fundraiser Gala.
The Events tab is displayed. - Click .
The ticket window is displayed. - Select tickets to purchase using the and buttons.
- Click.
The Select How You Would Like to Pay window is displayed. - Select the New Card radio button.
The Credit Card area is displayed. - Select a credit card from the Card Type field.
- Type a test credit card number into Credit Card Number field.
• Visa: 4111 1111 1111 1111
• Mastercard: 5555 5555 5555 4444
• American Express: 3434 3434 343 434. - Click .
One of the following will occur:
• NAB Transact has successfully processed payment, but Synergetic is not configured correctly.
The Receipting error message is displayed. See ReceiptingErrorMessage configuration setting.
You can:
• Review the Online Receipts List report to display details of the payment. See Viewing the Online Receipts List report.
• Contact Synergetic Support to resolve the issue.
• Payment is successfully processed in NAB Transact and Synergetic.
The Payment Receipt page is displayed.
Note: You may see the following error.
When you are This indicates that amount of time allocated for the user to purchase tickets has been set too low. See the Events_TicketsReserveMinutes configuration setting in the Community Portal manual.