Troubleshooting Guide

When saving a role, you have selected an invalid number of check-in/ check-out reasons for the role meaning.

For more information, refer to the role meaning explanation in the documentation
Configuring the Kiosk

If a kiosk is using an “invalid role” it does not display an error and will operate using the first absence reason supplied in the list

When initially opening the kiosk, and you have disabled camera permissions, the camera will not operate.
The front camera is an essential component of the kiosk used in the configuration and student identification process.

Exit the kiosk application and open the “Settings” app
Scroll on the left menu and select the Attendance Kiosk application
On the right, toggle the camera permissions on

When attempting to register the kiosk by scanning the QR Code from Interface Settings, the Kiosk displays an exchange token fail error.
This could occur when the CoreAPI and/or its kiosk endpoints are not accessible from the device.

Verify that CoreAPI can be accessed within your network, including checking firewall or similar restrictions that may be preventing the device from reaching it and attempting to browse to the CoreAPI URL to confirm access.

Once access to CoreAPI is confirmed, re-commence the device registration process.

After entering the role name and selecting next, you receive an error “Device is already deleted”.
Close the kiosk application by double-clicking the home button, swiping up on the kiosk application, and opening the application again.
When the kiosk opens, you can scan the same QR code and proceed through the configuration process.

After entering the role name and selecting next - if you receive an error, “Device is already enrolled” means an enrolled kiosk with the same device ID in synergetic.

To resolve the issues, you must first delete the enrolled kiosk with the same device ID in synergetic, then; close the kiosk application by double-clicking the home button and swiping up on the kiosk application, and open the application again.
When the kiosk opens, you can scan the same QR code and proceed through the configuration process.

After entering the kiosk name and selecting next - if you receive an error “Undefined is not an object (evaluating ‘p.status.toString’)” this means the device was enrolled with no device name.

The error often occurs if the text has been pre-populated into the text field.

To resolve the issue:

1. In synergetic, delete the enrolled kiosk with no name or device identifier

2. Create a new kiosk and follow the configuration process (here) again - remembering to delete the auto-populated device name and enter a new name

After scanning the student - if you receive an error “Undefined is not an object (evaluating ‘p.status.toString’)” this means barcode/QR is not encoded with the student's synergetic id.

The kiosk can only scan barcodes containing only the student ID.

When a student scans their student card or uses the manual student lookup and receives an error - No results found.
That is because the student's synergetic ID does not match any student

The information provided in the manual student lookup must provide a 1 to 1 match with a student. If a piece of information such as a partial student ID returns more than 1 student, a validation error will prompt the student to enter their entire student ID.

After scanning the student card or selecting a reason you receive an error “No absence event type code associate to late arrival code” then the role or mapping table has been altered and the kiosk has not been refreshed.

To refresh the kiosk, please double click the home button, swipe up on the kiosk application, and re-open the kiosk application.

Go to Visitor Sign-In and Out and follow the instructions given on how to create a Visitor Policy.