Page Comparison

Synergetic requires Crystal Report services to run scheduled reports, like the ones used for attendance and absence notifications.  

Configuring Crystal Report services
To configure Crystal Report services, you need:

• A system with access to the SynergyOne database and Crystal Report files.
• A system account with privileges to access configuration files, log files and report files.
• A login for the SynergyOne database for the service to use.
• Microsoft .NET Framework 3.5.
• Crystal Report 12 Redistributable.

Note: If you want to create a log of the service's activities, see /wiki/spaces/SYNMAIN/pages/2294727185.
 

Preparing the system accounts
 

Note: It is strongly recommended that you create or assign a separate Windows account for the Crystal Reports service, and do not run it under the Local System account. Running the Crystal Reports service under the Local System account makes it more difficult to stop the service from Task Manager when troubleshooting.

To create a database login for the service to use:

1. Open Microsoft SQL Server Management Studio.
2. Select Security > Logins from the left folders.
   Image Removed
3. Right click on Logins and select New Login....
   The Login window is displayed
4. Create the login. For example, zSynergeticService.
5. Select User Mapping. from the left-hand panel.
   Image Removed
6. Select the Map field next to the SynergyOne database.
   Image Removed
7. Select SynergeticCrystalReports in the Database Role Membership for list.
   Image Removed 

Installing or updating the service
To install the Crystal Report service:

...

Note: Ensure you configure the service before running it.
 

Configuring the service
To configure how the Crystal Report service runs:

1. Open Service.CrystalSched.exe.config in Microsoft Notepad.
2. Find the <AppSettings> section.
   Image Removed
3. Modify the settings according to the comments provided in the configuration file.
   Note: Do not change any other settings in the configuration file. Changing other settings may result in your Crystal Report service not functioning correctly.
   
4. Save the file.
   The service is configured. 

Starting the service
To start the Crystal Report service:

...

Important: You must complete the steps in this section with a member of the Synergetic Systems Team. See Contact Synergetic Management Systems. 

How to:

• Determine the user credentials to be used for the installation. See Determining Crystal Report user credentials
• Configure Crystal reports by installing the Syn Service Suite. See Installing the Syn Service Suite for Crystal reports
• Start the Synergetic Service to complete the configuration. See Starting the Synergetic Service.