How to set a system message

System messages are a great way to post notices to staff of important information they need to be aware of. One of the great uses of this feature is to set up an outage notification for planned maintenance. It also provides a method to automatically shutdown users trying to log in during a maintenance window.

To get started, log in to Synergetic as an administrator. Under the 'System' menu, select 'System Message Maintenance'.

Click 'Add' and set up the start and end dates and times that you would like the message to appear. For planned maintenance, it may be an idea to have the message appear starting the day before in order to give staff advance notice. The message end date and time should be when the maintenance is expected to be completed by.

Tip: When selecting the date and the time does not appear, tap the right-arrow. The time should then appear next to the date.

Enter the message you would like to appear. The screenshot show an example message for scheduled maintenance.

If you would like Synergetic to automatically shutdown users trying to log in during the maintenance times, just set the 'Shutdown' start and end dates and times. The shutdown dates and times can be different to the message display dates and times. It's a great way to make sure that staff have advance notice with only having the shutdown once the maintenance window starts.