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Example Format / Title of KB error message / Issue (last updated 17/12/2021)

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error message / Issue / cause

image of error

Issue 

Cause

How to replicate error



Resolution steps / workaround


Escalation point if known or new bug, i.e. T1, T2, Dev


Feedback point for agents to advise of new workarounds or amendments to the existing steps

kbfeedback@education horizons.com







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