Issue (applicable for Synergetic versions 71.07 – 71.09)
** The issue only occurs if your school is configured to use the new functionality where payment plans do not require the use of Debtor Instalments. **
The issue occurs when a debtor is logged into the Community Portal and is setting up their payment plan. They are able to select their preferred plan, and then activate the payment. However, when they press ‘Finish’ to finalise their plan, they receive the following error: “Error, no debtor instalments for debtor ????”. This prevents the plan from being saved.
Also note that this might not impact all debtors as it only occurs if the debtor has never had a fee instalment created on their account. Therefore if you ran payment plans in previous years, those debtor accounts would have had fee instalments existing and they won’t encounter the error. New debtors would though.
Fix (The fix is not strictly required if you are using fee instalments with your payment plans, however we still recommend you apply it)
Download the fix from the link below
Save to a location of your choosing, that you can access from your SQL Server
Open and run the patcher
Open the zip file and extract the included exe file to your SQL server (or to a location that can communicate with the SQL Server)
Run the exe - this will run a database patcher wizard which will take you through the steps to apply the fix to the database
The patcher can be applied with users remaining logged in to the system, and will only take seconds to run