...
Go to Configuration File Maintenance.
Locate the key FeatureToggle|AutomatedIncidentReportEmail|Enabled.
Set the value to True to activate the automated incident report email feature. By default, the flag is set to false.
2. Configure the Email Template
Add a new entry or update an existing entry in the luDocumentClassification lookup table.
Select IncidentReportEmail as the SynergyMeaning for the classification. The system only allows one entry in the luDocumentClassification table to be marked with this SynergyMeaning.
Create a new email template and associate it with the DocumentClassification that has the SynergyMeaning of IncidentReportEmail. You can access this template through the existing “Send Email” page or the Email Template Maintenance screen accessed by selecting the ‘System’ menu tab in SynWeb. You must have the permission Sys||GridEmail to access the Email Template Maintenance option.
Sending the Automated Incident Report to Parents in SynWeb (for users such as Sick Bay staff)
...
When you sign out the student, if the feature is enabled, you will be presented with the option to "Email incident report"
Select Yes to send the automated incident report to the student's contacts
The Yes radio button will only be enabled if:
The signed-in user has an email address configured
The incident has at least one contact with a valid email address
There is a communication template configured with the SynergyMeaning of IncidentReportEmail.
There is at least one valid contact for the incident
If any of these criteria are not met, the Yes radio button will not appear, and an error message will be displayed
3. The System Sends the Email
...
If there is a technical error sending the email, an Action Centre message will be generated. This could happen if, for example, there is an SMTP server error
The Action Centre message will be visible to the appropriate group members configured for that message
The message will have sufficient details so that the failed message can be followed up manually
Rules for Selecting Contacts
...