...
Schoolbox integration requires creating a SQL user and assigning permissions to access the Synergetic databases and this task is typically performed by the client. Please refer to the Schoolbox Synergetic Integration KB for further details with sample script and health check option to test the SQL user and permissions. https://help.schoolbox.com.au/homepage/495
If using Schoolbox native accounts (not using SAML)
This because of the Please check with Schoolbox support for the required information.
There is a policy setting on this page here to allow user types to change their passwords in Schoolbox.
Sample URL (replace with school's Schoolbox URL): https://floreoschoolboxurlhere.gslps.vic.edu.auschool.com/adminv2/lists/roles
You can flick the setting to allow password change for passwords and that should fix it.
User AuthentciationAuthentication
To use Schoolbox with Community Portal can use Schoolbox in-built SSO to the Synergetic Community Portal accounts. Parents and students will need login accounts and passwords stored within Synergetic as well as Schoolbox and Schoolbox performs SSO and sync of passwords. Windows authentication is not supported in this scenario - please contact Schoolbox for further information in this space and may recommend using SAML authentication as an alternative.
...