Issue (applicable for Synergetic versions 71.07 – 71.09)
** The issue only occurs if your school is configured to use the new functionality where payment plans do not require the use of Debtor Instalments. **
The issue occurs when a debtor is logged into the Community Portal and is setting up their payment plan. They are able to select their preferred plan, and then activate the payment. However, when they press ‘Finish’ to finalise their plan, they receive the following error: “Error, no debtor instalments for debtor ????”. This prevents the plan from being saved.
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