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Maintaining system messages

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  • Created by Former user, last modified by Former user on Mar 06, 2017
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System messages are messages that are broadcast to all users on a particular date and time. This allows you to send a message to Synergetic users if:

  • you need to shut down the system
  • there is some issue that they need to be aware of.

The message is displayed when a user logs on to Synergetic.
Tip: Create a system message whenever you have a Synergetic upgrade scheduled.

To enter, update or delete a system message:

  1. Select Module > System > System Message Maintenance.
  2. In the Message Start and Message End fields, select the dates that you want the message to be displayed for.
  3. If Synergetic has to be shutdown for any reason, then specify a shutdown date and time. Use the right arrow key to specify a start or end time in one of the date fields.
    For example, to show a message from Mon 22/3/2016 to Fri 26/3/2016 18:00:00 (use the arrow key to specify the time) to advise of an upgrade at 4pm on Friday, Shutdown 26/3/2016 16:00:00 to 26/3/2016 18:00:00.If a shutdown is specified in advance, users are given warnings 30 minutes, 10 minutes, 5 minutes and 1 minute beforehand and, in most cases, Synergetic automatically shuts down.
    Note: If shutdown is not specified in advance, appropriate warnings cannot be shown as workstations only check for new shutdowns every 30 minutes.
  4. Click Apply.
  5. Either click:
  • Add to add a new message
  • Delete to delete the current message.


System Message Maintenance window key fields

Field

Description

Message

Explains the reason for the shutdown.

Shutdown Start

Optional start time of the shutdown.
Users already logged in
Users logged in receive shutdown messages 30 minutes, 15 minutes, 5 minutes and 1 minute before the Shutdown Start time.
If they have not logged out by this time a short countdown timer is displayed and Synergetic closes when the countdown is finished.
Users logging in
Users logging in within 30 minutes before the Shutdown Start time receive a message informing them how many minutes they have left before the shutdown.
Depending on the time to shutdown, they also receive warnings until they log off or are logged off by Synergetic (as described above).

Shutdown End

Optional end time of the shutdown.
Users trying to log in
Users cannot log into Synergetic during the period between the Shutdown Start and Shutdown End times. Instead they see the text from the Message field along with short countdown timer. Once the countdown reaches zero, the window closes.

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