Example Format / Title of KB error message / Issue (last updated 17/12/2021)

error message / Issue / cause

image of error



How to replicate error

Resolution steps / workaround

Escalation point if known or new bug, i.e. T1, T2, Dev

Feedback point for agents to advise of new workarounds or amendments to the existing steps

kbfeedback@education horizons.com