error message / Issue / cause

image of error

Issue Issue: 

Cause:

How to replicate error

Resolution steps / workaround

Escalation point if known or new bug, i.e. T1, T2, Dev

Feedback point for agents to advise of new workarounds or amendments to the existing steps

kbfeedbck@education horizons.com

Milestones

Glossary

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kbfeedback@education horizons.com