error message / Issue / cause

image of error

Issue: 

Cause:

How to replicate error

...

...

Resolution steps / workaround

Escalation point if known or new bug, i.e. T1, T2, Dev

Feedback point for agents to advise of new workarounds or amendments to the existing steps

Milestones

Glossary

...

kbfeedback@education horizons.com