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Location
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Pre-requisites
Have SDT installed in an environment
Have a login to the SDT application
Request this from Education Horizons via a support caseBe user in the Synergetic Upgrades AD group with the account used to sign into the computer
Your school-based IT team can do thisRead this document!
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We recommend setting a System Message to avoid users being in the application during an upgrade. |
Location
Where do I find the Synergetic SDT?
Go to the server wherever the SDT tool was configured (usually SQL server)
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C: Drive > SDT > Synergetic.Application.SDT.exe
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Login
Always run the application as Administrator
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| Info |
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Create a shortcut of the application |
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After that you will come to a login page
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Enter Username and password provided by Upgrades team
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on your desktop for quick access |
Enter your Username and Password provided.
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If you do not have credentials, or there is staff movement, please contact us for additional credentials to log into the tool.
Commence Upgrade
On the left hand there are Environments which are usually ‘Test’ and ‘Production’, though you may also have other environments in use at your ogranisation.
Select which environment that you want to do the upgrade on.
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To identify the respective server where the Synergetic Service Suite is sitting next go to windows>search services>synergetic :
Windows > search services > synergetic service suite
You will have to start and stop manually before and after the upgrade process.
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First it will start upgrading with the The Database Patcher . One thing you have make sure during the process is that at the moment you can it showing database patcher running but it actually you don’t know it working because there is no information. wait for few minutes.
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will commence installation first.
This currently has no progress bar- this will be added at a later date.
Database Patcher usually take 5 minutes for patcher it all depends -10 minutes depending on the size of the database
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Once the upgrade
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has completed, the Release and Last Updated information will automatically update to reflect this, and concludes the upgrade process.
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Troubleshooting Q&A
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Q. Sometimes the check health
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fails on certain products
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A. If the check health still comes failed it means it missing some value of the products or it haven’t been configured in that case you can call support
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where we can join you and help you in the process, or log a case.
Q. The process stalls at the Database Patcher
A. You can check the database patcher is working by going to the working path and see if the PatchLog folder has been created. PatchLog is the folder where all the logs files are stored.
If it created and there is still an issue, contact us for assistance.
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Q. Windows Application update failure
All the products
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have successfully updated other than the Windows client. This usually fails when somebody
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has the executable open during the upgrade process.
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A. Make sure everybody out from the systems during the upgrade.
One way to do is go to your
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Windows right
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click > go to computer management > Shared folder > open files and close any Synergetic files that are in use.
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Following this, untick all the other products
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in the SDT other than the Windows client.
Q. I get a error pop up at the end of the upgrade “Object reference not set to an instance of an object”
A. We have a minor bug in the tool which comes at end of the upgrade process or when it finish with the upgrade it just a pop with a dialog which says object reference when you came across this issue don’t worry about it.
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It's just
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trying to start the service suite automatically
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which you
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will need to do manually
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.
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