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Through our Support Agreement we provide fixes to any problems encountered in the software.This agreement also provides for on-going updates and assistance with use of the system for Supported users. We release up to two new versions of the software every year which contain new features and improved processing/error checking.In addition these releases may include key new modules or major features that may be purchased if required. Your software is updated with no additional charge as part of our Software Support Agreement.
Staff operate direct support phone lines and attend to incoming emails.Support staff provide assistance as required using our policies related to up-scaling incidents, all of which are logged in a central support database. Confidentiality of our information and our client’s information is important to us. We encourage innovation and initiative. We have integrity when dealing with colleagues and staff, clients and suppliers.
Examples of issues we handle:
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