error message / Issue / cause

How to replicate error

Project Introduction

Functional Description

Non-Functional Requirements

...

Resolution steps / workaround

Escalation point if known or new bug, i.e. T1, T2, Dev

Feedback point for agents to advise of new workarounds or amendments to the existing steps

Milestones

Glossary

        .home-banner {
        background: #0052cc;
        color: #c2d6d6;
        font-size: 20px;
        padding: 20px;
        }
        .home-banner h2 {
        color: #f2f2f2;
        }

...